Common SSO issues
I get an error when logging in
I get an error when logging in
There could be many reasons why your SSO login failed. In general it’s one of the following issues.
- The application set up for SSO is not a SAML app, this will likely result in a failure to log into your identity provider.
- The log in URL or certificate provided are not correct, which will cause a validation error on log in.
- An incorrect URN was set up, which will cause a validation error on log in.
- One of the expected
name,emailandgr4vy_rolesuser claims was not provided. This will stop us from mapping an SSO user to a dashboard user.