Administrator
An administrator has read and write access to all parts of the system, including (but not limited to) the ability to see all transaction details and perform refunds, configure connections and Flow rules, manage API keys, and control the access of admin and non-admin users.An administrator does not need any other roles assigned, as it has access to
the combined permissions of all other roles. In a multi-merchant environment,
and administrator will have access to all merchant
accounts.
Analyst
An analyst can view transactions, including the payment method and buyer details. This role is great for a user that is looking to perform analysis over transactions but is not expected to perform any actions on transactions, like performing a refund. By default, this role has no access to billing details, shipping details, and reports. Additional permissions can be configured for this user.Additional permissions can be configured for this
role to grant access to reports and billing details.
Customer Support
A customer support user can view and manage transactions, including the ability to perform refunds, voids, and captures. This role is great for a customer support agent who needs insight across all transactions and is expected to perform a refund, void transactions or capture an authorization. By default, this role has no access to billing details, shipping details, and reports. Additional permissions can be configured for this user.Additional permissions can be configured for this
role to grant access to reports and billing details.