Skip to main content
When a monitor’s threshold is breached, an alert is created. You can view all alerts in the Alerts log tab and drill into any individual alert to investigate what happened.

​
Alerts log

Navigate to the Alerts log tab in the Monitoring & Alerting section to see all alerts across your account. Alerts are retained for up to 365 days.
Alerts log
Each row includes:
  • Triggered - When the alert was created.
  • Monitor - The monitor that fired the alert.
  • Evaluation period - The time window used to aggregate each sample.
  • Duration - How long the alert lasted.
  • Threshold - The threshold value that was breached.
Open alerts display an in-progress indicator. Select any row to open the alert detail page. Use the date range picker to filter alerts by time period.

​
Alert detail

Use this page to investigate the alert and review affected transactions.
Alert detail page
The summary at the top of the page includes:
  • Monitor type - The type of metric being monitored, for example authorization rate.
  • Filters - The criteria used to restrict which transactions are included in the metric calculation.
  • Evaluation period - The time window over which transaction data is aggregated for each sample.
  • Threshold - The condition that, when met, triggers an alert.
  • Checks - The total number of samples recorded since the alert opened.
  • Lasted - How long the alert remained open.
  • Alert delay - The number of consecutive breaching samples required to trigger the alert. Pre-delay breaches are visible in the overview timeline but are not included in the alert detail. The same number of consecutive healthy samples is required to resolve it.
  • Resolved - The timestamp when the alert was closed, if applicable.
  • Notes - Any notes added by users to provide additional context about the alert.

​
Authorization rate chart

Below the summary, a line chart tracks the authorization rate over the alert window.
  • A solid line shows the measured authorization rate over time.
  • A dashed amber line marks the configured threshold.
  • Data points are color-coded: blue for normal, amber for threshold breach, and red for alert.
The chart refreshes automatically every 60 seconds while the alert remains open. Transactions recorded during the alert window are listed below the chart. Use this panel to identify patterns or isolate affected payment flows.
Related transactions

​
Alert lifecycle

An alert moves through two states:
  • Alert - The monitor’s threshold is currently breached and the conditions required to resolve it have not yet been met.
  • Resolved - The alert has closed. The detail page displays a Resolved timestamp showing when the alert was closed.

​
Alert notes

Users with the appropriate permissions can add or edit a note on any alert. Notes are useful for recording root causes, actions taken, or any other context relevant to the alert. To add or update a note, open the alert detail page and edit the Notes field. Changes are saved immediately and recorded in the audit logs.

​
Auto-close behavior

Open alerts are automatically closed in three situations:
  • Metric recovered - The required number of consecutive healthy samples has been observed, as determined by the monitor’s configured alert sensitivity.
  • Monitor updated - Any open alert for the monitor is closed as soon as you save a change.
  • Monitor deleted - Any open alert for the monitor is closed immediately when the monitor is deleted.