Transactions
Transaction error codes
Transactions
Transaction error codes
A list of all error codes for transactions.
A transaction’s error_code value can be null (for successful transactions) or one
of the following for failed and declined transactions.
Core failures
Our system can decline or fail a transaction, in contrast to a connector or payment service rejecting the transaction. When this happens,
one of the following error codes can be set as the error_code value.
error_code | Description |
|---|---|
incomplete_buyer_approval | Occurs when a buyer approval redirection times out, this normally means the buyer has closed the redirect page/popup without authenticating. This error code can take up to 10 minutes from the time the buyer closes the redirect page / popup to appear |
failed_buyer_approval | Occurs when a buyer fails to authenticate through 3DS. This transaction can be attempted again |
missing_redirect_url | Occurs when a transaction requires a redirect but was created without payment_method.redirect_url. Add the payment_method.redirect_url and retry |
flow_decline | Occurs when a transaction is declined by a Flow rule. This could be due to fraud or an alternate system configuration declining the transaction |
all_attempts_skipped | Occurs when a transaction fails because no outcome in the matched Flow rule can be used to process the transaction reliably. To avoid this, make sure to define there is a default suitable outcome for each possible transaction scenario |
Connector declines
When a payment service rejects or fails the transaction the following error_code values can be set based on the response received
from the payment service. The original values received from the payment service will be available in the raw_response_* fields of
a transaction record.
The amount column in the tables below specifies the amount that can be used
to simulate the error_code when using the Card simulator connector.
error_code | Description | Simulator amount | Retriable? |
|---|---|---|---|
canceled_payment_method | The payment method reported lost, stolen, or otherwise canceled, request another payment method | 200001 | |
expired_authorization | The authorization has expired, create a new authorization and use the new one | 200004 | |
expired_payment_method | The payment method has expired, use another payment method | 200005 | |
incorrect_billing_address | The billing address does not match the account. Prompt the customer to correct the billing address and retry | 200006 | |
incorrect_country | The country code was rejected by the service or issuer, request another payment method | 200007 | Yes |
incorrect_currency | The currency code was rejected by the service or issuer, request another payment method | 200008 | Yes |
incorrect_cvv | The CVV was incorrect. Prompt the customer to correct the CVV and retry | 200009 | |
incorrect_expiry_date | The expiry date is incorrect or the payment method has expired. Prompt the customer to correct the expiry date and retry or request another payment method | 200010 | |
insufficient_funds | The amount exceeds the available balance on the payment method. Prompt the customer to check their balance | 200011 | |
issuer_decline | The payment was declined by the issuer. Prompt the customer to check with their issuer | 200012 | Yes |
other_decline | The transaction failed for an unknown reason, may succeed if retried | 200013 | Yes |
refused_transaction | The transaction was refused due to legal reasons (e.g. watch list, embargo, sanctions), request another payment method | 200015 | |
service_decline | The payment was declined by service, request another payment method | 200016 | Yes |
suspected_fraud | The service flagged the transaction as suspected fraud. Prompt the customer to check with their issuer | 200017 |
Connector failures
error_code | Description | Simulator amount | Retriable? |
|---|---|---|---|
cancelled_buyer_approval | The transaction was canceled by the customer | 200021 | |
disputed_transaction | The transaction cannot be refunded as a chargeback has been initiated | 200002 | |
duplicate_transaction | The transaction is a duplicate of a previous transaction. Check to ensure the transaction was submitted only once | 200003 | |
insufficient_service_permissions | The service credentials lack permission to perform the requested action, check relevant configuration | 300001 | Yes |
invalid_amount | The amount not supported by service, check relevant configuration | 300002 | Yes |
invalid_payment_method | The payment method is not supported by the service (e.g. card scheme is not supported), request another payment method | 300003 | Yes |
invalid_service_configuration | The service is incorrectly configured, check relevant configuration | 300004 | Yes |
invalid_service_credentials | The service credentials are not valid, check relevant configuration | 300005 | |
invalid_service_response | The service response could not be parsed , check relevant configuration | 300006 | Yes |
invalid_tax_identifier | The tax identifier is invalid (e.g. GB VAT number is in an invalid format, or is of the wrong kind), correct identifier | 300007 | |
missing_billing_address | The billing address is required. Add billing address and retry | 300008 | Yes |
missing_cvv | The CVV is required. Add CVV and retry | 300009 | Yes |
missing_shipping_address | The shipping address is required. Add shipping address and retry | 300010 | Yes |
missing_tax_identifier | The tax identifier is required. Add tax identifier and retry | 300011 | Yes |
refund_period_expired | The refund can not be performed due to the refund period expiring, credit the customer in another way | 300012 | |
requires_buyer_authentication | Additional credentials were requested by the issuer, for example, the security code (CVV). Add these credentials and retry | 200014 | |
service_error | The service reported an internal server error or upstream processing error, check relevant configuration | 300013 | Yes |
service_network_error | The service was unreachable or experienced a timeout, wait before retrying | 300014 | Yes |
service_rate_limit | The service responded with a rate-limiting error, wait before retrying | 300015 | Yes |
internal_error | An internal error has occurred, check relevant configuration | 400001 | |
invalid_billing_address | The billing address is invalid. Correct billing address and retry | 400002 | |
invalid_operation | The service/method is not implemented, and operation is not supported for this request, check relevant configuration | 400003 | Yes |
invalid_request_parameters | The one or more request parameters are invalid, check payload and retry | 400004 | |
invalid_service_request | The service request could not be parsed, check payload and retry | 400005 | Yes |
invalid_shipping_address | The shipping address is invalid. Correct shipping address and retry | 400006 | |
service_resource_conflict | The service could not create a resource due to a conflict, check relevant configuration | 400007 | Yes |
unavailable_payment_method | The payment method is temporarily frozen or otherwise unavailable. Prompt the customer to check with their issuer or request another payment method | 200018 | |
unexpected_state | The service is configured in an unexpected state, check relevant configuration | 400008 | |
unknown_error | An unknown error occurred, check relevant configuration | 400009 | |
unknown_payment_method | The account is unknown, request another payment method | 200019 | Yes |
unknown_service_resource | The resource could not be found by the service, check relevant configuration | 400010 | Yes |
unrecognised_country | The country is not valid on gravy, correct country and retry | 400013 | |
unrecognised_currency | The currency is not valid on gravy, correct currency and retry | 400014 | |
unrecognised_payment_method | The payment method is not valid on gravy, request another payment method | 400015 | |
unrecognised_scheme | The payment scheme is not valid on gravy, request another payment method | 400016 | |
unsupported_country | The country is not supported by the service, correct country and retry | 400011 | Yes |
unsupported_currency | The currency is not supported by the service, correct currency and retry | 400012 | Yes |
unsupported_payment_method | The payment method is not supported by the service (e.g. card scheme is not supported), request another payment method | 200021 | |
unsupported_scheme | The payment scheme is not supported by the service, request another payment method | 400017 | |
unsupported_transaction | The payment method does not support this type of purchase (e.g. gambling is restricted), request another payment method | 200020 |
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